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Customer Support Agent

HGreg Orlando

We are looking for a customer support agent who will assist customers with any issues or complaints they may have and do so with kindness, professionalism, and efficiency.

The ideal candidate is extremely patient, empathetic, and passionately communicative. They love to help people and they are excellent problem solvers. We want someone who knows how to be empathetic and put themselves in the shoes of the customer and advocates for them when necessary.

Our customer support agent will investigate if they don’t have enough information to resolve customer complaints. This may include going to different departments and asking questions of department heads and even looking for files.

The objective is to ensure excellent customer service standards, respond efficiently to customer inquiries/complaints and maintain high customer satisfaction.

Responsibilities include:


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